Your Rights as a Car Repair Consumer in Vancouver
No one really plans to take their car to a repair garage or autobody shop, but unfortunately there are circumstances in every car owner’s life which may lead to a need for reliable auto repairs. A collision is one of those instances where you will end up having to deal with an autobody repair shop. Before you do so, it is important to have an understanding of your rights as a consumer in this type of situation. For the most part, autobody repair shops will offer you honest and reliable service, but it is still a good idea to know your rights so you can be sure your car will be repaired on time, and according to your budget.
Overcharged for Repairs
Typically you will receive an estimate on any repair work your vehicle requires before you agree to go ahead with the work. Any good autobody repair shop will ensure your estimate is accurate, and that you will only be charged for parts and work that you agree upon. If there is any instance where you are charged for extra parts, labour, or your final cost exceeds a maximum agreed upon amount, or is more than 10% higher than the original estimate, you have the right to lodge a complaint or even seek legal action against the repair shop.
Right to Choose Parts
A good auto mechanic is one you can trust to provide you with parts that are appropriate for the repairs needed. These parts should also fit into your personal budget and/or insurance coverage, otherwise you may end up spending a lot more than you expect. As a consumer, you have the right to choose which parts are used for your vehicle’s repairs. If your mechanic insists on using a certain part, you have the right to know why.
Customer satisfaction is just as relevant at an autobody repair shop as it is in any other service industry. Since you are the one paying, you have the right to expect your car to be safely and correctly repaired so you can get back on the road as soon as possible. All repair shops must offer some type of warranty on the parts they use as well as the work they do. If you are not offered a warranty, be sure to ask about one. If you find the work or parts are unsatisfactory in any way, you have the right to get the repairs completed again, without being charged for any work or replacement parts.
At Spotlite Collision, we pride ourselves on being completely honest and upfront about the repair costs and requirements with each of our customers. It is our goal to provide peace of mind as well as fast and reliable autobody repair services to everyone who visits our Vancouver autobody shop. For more information, or to arrange for a free and accurate estimate on any repairs you need, feel free to contact us today.