Your Rights as a Car Repair Consumer in Vancouver

Your Rights as a Car Repair Consumer in Vancouver

No one really plans to take their car to a repair garage or autobody shop, but unfortunately there are circumstances in every car owner’s life which may lead to a need for reliable auto repairs. A collision is one of those instances where you will end up having to deal with an autobody repair shop. Before you do so, it is important to have an understanding of your rights as a consumer in this type of situation. For the most part, autobody repair shops will offer you honest and reliable service, but it is still a good idea to know your rights so you can be sure your car will be repaired on time, and according to your budget.

Overcharged for Repairs

Typically you will receive an estimate on any repair work your vehicle requires before you agree to go ahead with the work. Any good autobody repair shop will ensure your estimate is accurate, and that you will only be charged for parts and work that you agree upon. If there is any instance where you are charged for extra parts, labour, or your final cost exceeds a maximum agreed upon amount, or is more than 10% higher than the original estimate, you have the right to lodge a complaint or even seek legal action against the repair shop.

Right to Choose Parts

A good auto mechanic is one you can trust to provide you with parts that are appropriate for the repairs needed. These parts should also fit into your personal budget and/or insurance coverage, otherwise you may end up spending a lot more than you expect. As a consumer, you have the right to choose which parts are used for your vehicle’s repairs. If your mechanic insists on using a certain part, you have the right to know why.

Unsatisfactory Repairs

Customer satisfaction is just as relevant at an autobody repair shop as it is in any other service industry. Since you are the one paying, you have the right to expect your car to be safely and correctly repaired so you can get back on the road as soon as possible. All repair shops must offer some type of warranty on the parts they use as well as the work they do. If you are not offered a warranty, be sure to ask about one. If you find the work or parts are unsatisfactory in any way, you have the right to get the repairs completed again, without being charged for any work or replacement parts.

At Spotlite Collision, we pride ourselves on being completely honest and upfront about the repair costs and requirements with each of our customers. It is our goal to provide peace of mind as well as fast and reliable autobody repair services to everyone who visits our Vancouver autobody shop. For more information, or to arrange for a free and accurate estimate on any repairs you need, feel free to contact us today.

types of windshield cracks

Types of Windscreen Cracks and Chips

Your windscreen is one of the most important parts of your vehicle when it comes to your safety on the road. It is therefore extremely important to ensure your windscreen is well maintained and free of any type of chip or crack that can lead to damage and dangerous situations in the future. Even the tiniest chip or crack on your windshield can lead to major problems in the future, but some are more dangerous than others. Before we discuss the different types of windscreen cracks and chips, and the extent of damage they can cause to your vehicle, it is important to mention that the best way to deal with any windscreen damage is to fix it as soon as possible at your local Vancouver auto body shop.

Identifying the type of windscreen issue you’re dealing with will help you determine the extent of repairs you will require, and how soon you will need to get these repairs completed.

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How to Choose the Right Autobody Shop in Vancouver

Why You Shouldn’t DIY Collision Repairs

In today’s world of viral videos and online how-to guides, there is no shortage of encouragement to take the Do-It-Yourself approach to a number of household projects. The same goes for automotive projects. If you own your own vehicle, you may have even taken advantage of some helpful videos and step by step DIY guides for basic car care. Being able to accomplish tasks on your own can be a great way to save time and money, but there are plenty of instances where you should just leave it up to the professionals at your local Vancouver auto body shop, especially when it comes to your vehicle. One of those instances is collision repairs. When it comes to making auto body repairs, you are better off avoiding the DIY approach all together. Here’s why:

You May Cause Inadvertent Damage

Nobody wants to make things worse by taking the DIY approach to a project, but when it comes to repairing collision damage on a car, that is exactly what you’ll probably end up doing. On the surface, repairing a minor dent, scratch or rust build up on your car’s body may seem pretty straightforward, especially after watching some DIY video guides online. Keep in mind however that these videos can easily be edited to give you the wrong impression about how easy collision repairs can be. Even a minor amount of damage to your car’s body can become a major problem if you use improper repair techniques, leading to higher repair costs and more time waiting for your car to be fixed. This is because dents and body damage require detailed repairs that focus on fixing the warped and distorted metal on your vehicle’s body. Simply popping a dent back into shape is rarely all that is required to fix the problem, which is why you should at least get a professional to assess the extent of the damage before attempting to fix the problem yourself. More often than not, you will just make the problem worse if you try to fix it without the proper tools or technique.

Problems with Paint

In the past, cars were given a single coat of paint which was applied using a one-step method. These days however there is much more that goes into fixing damaged paint on a vehicle’s surface. If you are unfamiliar with the proper steps you need to take to match and apply new paint to your car, you will likely just be adding to the problem, making your car look worse, not better, when you’ve finished. Applying paint to a damaged car requires a number of technical steps in order to ensure the paint refinishing isn’t noticeable or susceptible to fading or distortions. This requires a number of different professional grade tools such as sanders and polishers, as well as a specific paint match which can only be guaranteed by a professional. Without these tools and the necessary skills to take on this task, you will likely end up with more damage to the paint than you started with.

DIY can be beneficial when it comes to a number of different tasks. Unfortunately, collision repair isn’t one of them. If your vehicle is damaged in any way after a collision, be sure to trust the experienced autobody professionals at Spotlite Collision to handle your repairs.